Rebuff classifies, resolves, and escalates customer support tickets automatically. Your AI first-line of defense — so your team only sees what actually needs a human.
Forward your support emails to Rebuff or connect via API. Every incoming ticket is captured with full context — subject, body, sender, metadata.
AI instantly classifies intent — FAQ, billing, bug report, feature request — with a confidence score. No training data needed. Works out of the box.
High-confidence tickets get auto-resolved from your knowledge base. Low-confidence or complex tickets get escalated to your team with full AI-generated context.
AI categorizes every ticket by intent — FAQ, billing, bug, feature request, complaint — with confidence scoring.
Auto-replies pull from your knowledge base using retrieval-augmented generation. Accurate, contextual, human-sounding.
Configurable rules determine when to escalate. Each escalation includes an AI summary so your agent has full context.
Track ticket volume, resolution rates, intent distribution, and response times. Know exactly how your support is performing.
RESTful API for everything. Ingest tickets, query status, manage knowledge base — integrate with any system.
Set confidence thresholds per intent. Only auto-resolve when the AI is sure. Your safety net against bad replies.
No. Rebuff uses large language models that understand support context out of the box. Just add your knowledge base articles and set escalation rules. The AI handles the rest.
Tickets below your confidence threshold get escalated to your team with a full AI-generated summary of the issue, suggested resolution, and relevant knowledge base articles.
Forward your support inbox to your Rebuff endpoint, or use our API to ingest tickets from any source — Zendesk, Intercom, custom systems, or plain email.
Ticket data is encrypted at rest and in transit. We don't use your data to train models. Your knowledge base stays yours.
Rebuff starts free. You only pay for AI resolution beyond the free tier. No per-seat pricing, no contracts, no hidden fees.
Join the waitlist and be first to resolve tickets on autopilot.